36l777 Privacy Policy

1 Introduction & Identity of the Data Controller

36l777 ("we", "us", "our", "the Platform") operates the online casino and sports betting website accessible at 36l777.app. We act as the data controller in respect of all personal data collected from players and visitors to the platform. This Privacy Policy sets out the basis on which personal data is collected, processed, stored, and disclosed by 36l777.

This policy is written in plain English and is intended to give you a clear and honest account of our data practices. If you have any questions that are not answered here, you are welcome to contact us directly at [email protected]. Our support team is available 24 hours a day, seven days a week, and operates on Bangladesh Standard Time (BST, UTC+6).

2 Legal Basis for Processing Personal Data

We process your personal data on one or more of the following legal grounds, depending on the specific activity involved:

• Contractual necessity: Processing your registration details, verifying your identity, and handling your deposits and withdrawals are all necessary to fulfil the contract we have with you as a registered player.
• Legal obligation: We are required to collect and retain certain data — including identity verification documents and transaction records — to comply with applicable anti-money laundering (AML) obligations and age verification requirements.
• Legitimate interests: We process technical and behavioural data to detect fraud, prevent cheating, maintain platform security, and improve the overall quality of our services.
• Consent: Where we send you optional promotional communications, such as bonus offers tied to the BPL season, Eid promotions, or Pohela Boishakh specials, we do so on the basis of your prior consent, which you may withdraw at any time.

3 How We Use Your Personal Data

36l777 uses the personal data we collect for the following specific purposes:

• To create, verify, and manage your registered player account.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported Bangladeshi bank accounts, and to maintain accurate financial records of all transactions.
• To verify that you meet the minimum age requirement of 21 years and to confirm your identity before processing any significant withdrawal.
• To detect and prevent fraud, account takeovers, money laundering, underage gambling, and any other activity that violates our Terms & Conditions.
• To personalise your experience on the platform, including displaying game recommendations based on your activity history.
• To send you account-related communications such as deposit confirmations, withdrawal notifications, and important security alerts.
• To send you optional marketing communications about promotions, bonuses, and new game launches — only where you have consented to receive these.
• To respond to your customer support requests, process complaints, and maintain a record of our communications for quality assurance.
• To comply with our legal and regulatory obligations, including record-keeping requirements.
• To carry out internal analytics and platform improvement activities using aggregated, anonymised data.

4 Disclosure & Sharing of Personal Data

36l777 treats your personal data with strict confidentiality. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may, however, share your data with the following categories of trusted third parties where necessary:

• Payment processors: Transaction data is shared with bKash, Nagad, Rocket, Upay, and banking partners solely to facilitate the processing of your deposits and withdrawals.
• Identity verification providers: We may use third-party KYC (Know Your Customer) services to verify the authenticity of identity documents you submit. These providers are contractually bound to handle your data securely and only for the stated purpose.
• Game software providers: To deliver games from providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi, limited session and account data may be passed to these providers' systems. They operate under their own data protection commitments.
• IT and infrastructure providers: Hosting, content delivery, and cybersecurity services that support the operation of 36l777 may process limited technical data as data processors acting on our instructions.
• Legal and regulatory authorities: We may disclose personal data to law enforcement, regulatory bodies, or courts where we are legally compelled to do so, or where disclosure is necessary to protect the rights and safety of 36l777, our players, or the public.

In all cases, we require third parties to respect the security of your data and to treat it in accordance with applicable data protection law. We do not permit third-party service providers to use your personal data for their own independent purposes.

5 Data Retention

We retain your personal data for as long as your player account remains active and for a defined period after account closure. Specific retention periods are as follows:

• Account and identity data: Retained for a minimum of 5 years from the date of account closure to satisfy anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for up to 3 years from the date of the communication.
• Technical logs and session data: Retained for up to 12 months, after which they are anonymised or deleted.
• Marketing consent records: Retained for as long as the consent is active and for 3 years after it is withdrawn, as evidence of the consent.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

6 Cookies & Tracking Technologies

36l777 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the site. We use the following categories of cookies:

• Essential cookies: These are strictly necessary for the platform to function. They manage your login session, maintain your game state, and enable secure transactions. These cookies cannot be disabled without rendering the platform inoperable.
• Analytics cookies: We use anonymised analytics tools to understand how players navigate the platform — which pages are visited most frequently, where users drop off, and how game performance can be improved. This data is aggregated and does not identify you personally.
• Preference cookies: These remember your settings and preferences (such as your display language and notification preferences) to provide a more personalised experience on return visits.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may impact your ability to log in or use certain features of the 36l777 platform. We do not use cookies to serve third-party advertising or behavioural targeting.

7 Security Measures

The security of your personal data is a top priority for 36l777. We implement a combination of technical and organisational safeguards to protect your information from unauthorised access, alteration, disclosure, or destruction:

• All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols.
• Player passwords are stored as salted cryptographic hashes. We never store your password in plain text and our support staff cannot retrieve it.
• Access to personal data within our organisation is restricted on a strict need-to-know basis. Staff who handle player data are trained in data protection obligations.
• Our systems are subject to regular security audits and penetration testing to identify and remediate vulnerabilities.
• In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected players promptly, in accordance with applicable data protection requirements.

While we take every reasonable precaution to protect your data, no internet transmission or electronic storage method is 100% secure. We encourage you to use a strong, unique password for your 36l777 account and to never share your login credentials with anyone.

8 Your Data Rights

As a player on the 36l777 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request":

• Right of access: You may request a copy of all personal data we hold about you. We will provide this within 30 days of receiving a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: You may request that we delete your personal data. This right is subject to our legal obligations — for example, we are required to retain certain financial records and cannot delete data we are legally obliged to keep.
• Right to restrict processing: You may ask us to pause the processing of your data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where we process your data on the basis of consent (e.g., for marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You may object to processing carried out on the basis of our legitimate interests. We will consider your objection and cease that processing unless we have compelling legitimate grounds that override your interests.

9 Children & Minors

36l777 is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration process requires all applicants to confirm they are at least 21 years of age, and we enforce mandatory age verification checks before accounts are approved for betting and gaming activity.

If you are a parent or guardian and you believe that a minor has registered on the platform using false information, please contact us immediately at [email protected]. We will investigate the matter promptly, close the account, void any associated transactions, and delete the minor's personal data from our records in accordance with applicable law.

10 Third-Party Links & Services

The 36l777 platform may contain references to third-party game providers (such as Evolution Gaming, Pragmatic Play, and Spribe) whose software is embedded within the casino environment. While we take care to work only with reputable providers, we are not responsible for the privacy practices of these third parties in relation to data they independently collect through their own systems.

We recommend reviewing the privacy policies of any third-party service you interact with. 36l777 does not control and is not responsible for the content or privacy practices of any website or service outside the 36l777.app domain.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your data. Your continued use of the 36l777 platform following any update constitutes your acceptance of the revised policy.

12 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 36l777 handles your personal data, please reach out to our dedicated support team:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "Data Rights Request"
• Support hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
• Response time: We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 days.

Please include your registered account username and the email address associated with your account when submitting a data rights request, so we can verify your identity before processing it.